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make an appointment

 

To see Dr Lu, please ring for an appointment.

Because of Coronavirus, we are screening patients at the time of booking appointments. 

Please inform us if you have fever, sore throat, cough or shortness of breath, or you have returned from overseas travel in the last 14days, or have had contact with a known or suspected case of Coronavirus.

Please read my blog on Coronavirus. 

(Walk-in appointments may not be available, but there are limited "on the day" appointments)

 

Please phone:         (02) 9745 4448       

(or 02 9744 1432 if other line engaged)

 

Mon-Sat:  9.30am - 1pm and  12.30 - 6pm

(phones are unattended 1 - 2.30pm)

Please note that our practice is closed Wed + Sat afternoons, Sunday + Public holidays.

 

Dr Lu currently works :

- Monday am

-Tuesday all day

-Thursday pm

- Friday am 

Please note: Dr Lu's hours differ from the opening hours of Enfield Medical + Dental clinic.

Long Appointments

 

Please ask for a long appointment if you:

- have 3 or more issues or a complex condition

- need a Pap smear

- need Acupuncture

- need a Care Plan

 

Please note that sometimes there may be unforeseen delays, and you may be seen later than your appointment time. We thank you for your patience and understanding.

 

Urgent appointments

 

Please inform us if you have an emergency or need urgent review. Please give our receptionist an outline of your symptoms so we can fit you in on the day or call you back with advice.

 

Confirming Appointments

 

We will aim to confirm your appointment the day before, or on the day of your appointment if you:

- are a new patient to the practice

- are booked for a long appointment

 

Cancelling Appointments

 

Please ring us to cancel your appointment if you are unable to attend. Please inform us as soon as practicable, and by the morning of your appointment at the latest, so we can fit in other patients if needed. Your co-operation is appreciated.

Please note that if you do not attend a booked appointment + fail to inform us on more than 1 occasion, you may be charged cancellation fees or you will no longer be bulk-billed ( if pensioner or HCC holder ).

 

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